COVID-19 - Our Laboratory Remains Open! All orders placed before 3pm ship out the same day. Results in 1 to 3 days.

Contact Us

Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.


General Inquiries:
Technical Support:
Job Applications:

Emails that are sent to Genetrack are treated as confidential. However, your message may be forwarded to a number of Genetrack staff members in an attempt to respond to your request.

Questions About Test Status

To view the latest up-to-date status of your test, login to your account.

Questions About DNA Testing

Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at

Questions About Pricing

To view the latest up-to-date testing fees, see the Fee Schedule for 2023. To view any additional fees, visit the Service Fees section.

Questions About Shipping

To view shipping options and shipping requirements, see Shipping.

Questions About Returns

See the Return Policy.